Harmony Care Haven FAQ’s
We provide a range of services including personal care, companionship, medication management, and more. For a detailed list, please visit our services page.
Our office is open from 9:00am- 5:00pm on weekdays and 9:00am-2:00pm on weekends. Care services are available 24/7.
To get started, you can contact us via phone or email. We will arrange a free consultation to assess your needs and create a care plan.
Caregivers
Our caregivers undergo a rigorous screening process, including background checks and reference checks. They also receive ongoing training to ensure high-quality care.
Yes, we encourage you to meet the caregiver before they begin providing services to ensure a good match.
Our caregivers are trained and certified in various areas including first aid, CPR, and specialized care depending on your needs.
Cost and Payment
The cost depends on the type of care required and the duration of service. We provide a detailed estimate during the initial consultation.
We accept various insurance plans and can assist with verifying your coverage. Please contact us to discuss your specific insurance provider.
We provide transparent pricing with no hidden fees. Any additional costs will be discussed upfront.
Care Plans
A personalized care plan is developed based on an initial assessment of your needs and preferences. We review and adjust the plan as needed.
Yes, care plans can be adjusted based on changes in your needs or preferences. We conduct regular reviews to ensure the care plan remains appropriate.
Safety and Quality
We implement strict safety protocols, including caregiver training, regular check-ins, and emergency preparedness plans.
Our caregivers are trained in emergency procedures, and we have protocols in place for various types of emergencies to ensure the safety and well-being of our clients.
We conduct regular assessments and quality checks, and we encourage feedback from clients and their families to maintain high standards of care.
Communication
We provide regular updates and reports on the care being provided. You can also contact us at any time to discuss your loved one’s care.
If you have any concerns or complaints, please contact our office directly. We take all feedback seriously and will work to resolve any issues promptly.
Other
We have a flexible cancellation policy. Please inform us as soon as possible if you need to make changes to your service schedule.
Yes, we offer respite care to provide temporary relief for family caregivers. Please contact us for more information on availability and scheduling.
General FAQs
We provide a range of services including home nursing. Please visit our homw page
Everyone is eligible to receive our services, subject to agreed terms and conditions.
Assessment can be based on a doctor’s recommendation/prescription and/or client or family needs and requirements for home care services.
This could be via a doctor’s referral or direct client/family consultation, assessment, and care planning., followed by direct contact.
We have professional caregivers, CAN, LPN, and RNs that provides home care tailored to the client’s needs.
Caregivers’ visits is as required and agreed based on the care plan and the patient’s needs.
Personal care is definitely part of the services offered.
The care plan is developed in line with either the doctor’s referral, or in conjunction with the client or their family, based on the client’s condition.
Service costs are agreed based on the mode of payment.
Both private pay and long-term care insurance are accepted.
Once the insurance is fully accepted, there are no out-of-pocket expenses to incur.
All Sycamore Oasis caregivers are screened before they are hired, including background checks, qualification validation, and ongoing training
Caregivers are trained in safety protocols, emergency procedures, and infection control for our clients.
Our clients are provided with detailed information (phone number), on how to reach the care coordinator or customer service for assistance
Our Admin Manager regularly visits our clients to conduct assessments and asks for feedback on the quality of care being provided.
We anticipate disruptions due to caregiver related emergencies and put in place adequate backup plans to ensure continuous care.
Medical records from doctor’s referral, power of attorney, and advance directives.
We provide services fully consistent with HIPAA compliance caregiver training that emphasizes protection of patient information.
Our services can be ended at any time with 24 hours’ notice.
Yes, our plans can be modified as the client’s needs or diagnosis requires or evolves.
We are available to provide 24/7 services all year round at the need requires and as agreed, including holidays.